Policies

PRIVACY POLICY:

Your privacy is very important to us.  We are committed to protecting your privacy.  Our goal is for you to access our web-site with comfort and ease.  When you visit this site, you can do so anonymously without revealing your identity or any personal information to us.  We also believe that understanding what our customers want to see and do when visiting our site is an important part of building an interesting and useful online environment.  Like many web sites, we use “cookies” to obtain certain types of information when your web browser accesses PARKMAZDAOEMPARTS.COM.   A “cookie” is a small text file or text identifier placed on your computer to assist us in providing customized services.  We use cookies to provide you with a convenience feature to save you time and provide a more personalized experience on our site.  For example, you may log on once during a visit and will be able to access multiple servers without having to log on again and again.  We also use the information for internal research on our user’s demographics, interests and behavior to better understand our visitor’s preferences. We do not collect any personal information unless you provide it to us.  When you request a quote, parts information or send an e-mail message to us, you consent to the collection and use of personal information such as your name, address and e-mail address to process your information request.  We store the information you enter when you submit a purchase request, place an order with us, or when you volunteer your information for other services.  We use this information for such purposes as responding to your requests, customizing future shopping for you, offering you promotions, improving our site and communicating with you via e-mail, regular mail or phone.   PARKMAZDAOEMPARTS.COM does not sell, trade or rent your personal information with any other party.  If we can answer any questions or concerns you may have about our privacy policy, please contact us and we will be happy to help in any way we can.

SHIPPING POLICY:

·Shipping and handling charges are based on the size, weight and number of packages for your order and the distance from our zip code of 44312.

·E-mail or phone us for a shipping quote before ordering oversized items or items that are heavy in weight.  These items will require additional shipping and handling charges.  Please be specific as to what you want to have shipped along with the complete “ship to” address.  These details are necessary to give you an accurate quote for shipping costs.

·All orders require a valid home or business address.  Shipping to P.O. boxes is not permissible.

·You can expect your order from 1-7 business days after it is ordered depending on the distance from our store.  Most in-stock orders ship within 1-3 business days.  Items not in-stock (special order) will be disclosed at time of ordering.  Items not in-stock will ship as soon as they become available.

·To expedite the processing of special order parts, please contact us and we will notify you of any additional charges.

·***Please inspect your package upon receipt.  If your order has damage or is missing components, please notify us within 48 hours.  Any notifications beyond 48 hours will be denied.  Report any visible damage to the carrier or decline the package if substantial damage is done to the package or its’ contents.

HANDLING CHARGE:

·At checkout, there will be a $2.50 handling charge added to every order.


RETURN POLICY

·All return requests must be made within 30 DAYS of the invoice date of your purchase.  Returns require a RETURN AUTHORIZATION NUMBER.  Call us toll free at 1-330-645-7275, or e-mail us at parkmazdaakron@gmail.com, to obtain a RETURN AUTHORIZATION NUMBER.  DO NOT submit a return without one as your package will be refused and returned to you.  If you chose to e-mail us for your RETURN AUTHORIZATION NUMBER, please include your order number in the subject line of your e-mail.  The return authorization number helps us identify your package and the reason for the return when it arrives back to our store.

The following guidelines apply to all returns:
·A copy or the original invoice included with the returned parts.
·Parts must be accompanied by a proof of purchase invoice that may be found on our website under your account.
·All return parts must be returned unused in the original undamaged packaging with visible part number stickers still on the boxes.  All hardware and packaging must be intact.
·Used, previously installed or parts not in completely new condition are not returnable.
·No returns on airbags, electrical, fuel, high performance parts, racing parts or special order parts.
·No returns or exchanges on older parts, accessories or discontinued items.  They are considered “FINAL SALE”.
·No returns or exchanges on parts ordered that were not ordered by VIN.
·All returns will be credited the purchase amount for the item(s) less a 20% restocking fee. 
·Parts must be returned for inspection before any credit will be issued.
·Shipping charges are not refundable.
·All returns must be shipped pre-paid.  COD and freight collect shipments will be refused.
·If a return is deemed necessary due to our error or if the part arrives damaged or mispackaged from the manufacturer, there will be no restocking fee and we will cover shipping expenses and resend the correct item to you.  If the above guidelines are NOT met, parts will either be scrapped or returned to you at your expense.

TO PROCESS  A RETURN:

Log in and click the order status icon located on the top right corner of the screen.  Click on the order number for the item that is being returned.  In the next screen, click the return button and choose a reason for the return from the drop down menu.  We will then send you a RETURN AUTHORIZATION NUMBER and the item may then be shipped back to us. 

TO PREPARE YOUR RETURN:

·Write the RETURN AUTHORIZATION NUMBER visibly and clearly on the outside of the package. 
·For your protection, we recommend that you return parts via Insured Parcel Post. 
·Please insure your returned items for their full value.  We cannot refund for items damaged in transit to us.  If any items are damaged during transit you will need to obtain a refund from the shipping carrier.
·Please insure your items have protective packing in place and that all items are secured in their boxes.  It may be necessary to add packing to a return shipment as packing that may have been sufficient to ship your item once may not hold upon a return shipment. 

CORE POLICY:

A number of parts offered on our site have an applicable “core charge”.  A core charge is a refundable charge that the manufacturer applies to ensure that the old part gets returned to them.  All shipping charges are at the customers expense for return of cores to us.  All core returns must be assembled, clean, undamaged, complete with no missing parts and in the original packaging.  After inspection of the returned core charge part, a credit for the core charge will be issued.  Any questions regarding core charges may be submitted at parkmazdaakron@gmail.com and we will be happy to answer them for you.

TERMS OF USE:

The accuracy and reliability of the content on this site is not guaranteed.  The content from or through this site is provided “as is” and all warranties, either express or implied, are disclaimed without limitation, non-infringement, merchantability or fitness for a particular purpose.  We assume no liability for any errors, bugs, viruses, omissions or other problems with the content of this site.  To the fullest extent of the law, we make no representations or warranties of any kind whatsoever with respect to the content on this site or the materials, information and functions made accessible by the software used or accessed through parkmazdaoemparts.com for any products or services or hypertext links to third party sites or for any breach of security associated with the transmission of sensitive information through this site or any further linked site.  We do not guarantee continuous, uninterrupted or secure access to this site and operation of this site may be interfered with by numerous factors outside of our control.

LIMITATIONS OF LIABILITY:

In no event are we liable for any special or consequential damages that are directly related to the use of, or the inability to use, the services in this site or this sites programs, software or printed materials even if we have been advised of the possibility of such damages.  Some states do not allow the exclusions of limitation of incidental or consequential damages so the above limitation exclusion may not apply to you.